FAQs

Frequently Asked Questions (FAQs)

Welcome to Alfis Beauty! Find answers to common questions about our skincare products, orders, payments, and delivery.

1. About Our Products

What products does Alfis Beauty offer?

Alfis Beauty offers skincare products including face creams, face washes, serums, sunscreens, and skincare combos.

How do I choose the right skincare product?

Choose products according to your skin's needs and review the product description, ingredients, and directions before use.

How should I use Alfis Beauty products?

Follow the directions provided on each product page or product packaging. For new skincare products, consider a patch test before regular use.

Can I use multiple Alfis Beauty products together?

This depends on the ingredients and your skincare routine. Review each product's directions and introduce new products gradually.

2. Orders & Payments

How can I place an order?

Browse our website, select your preferred products, add them to your cart, and complete checkout.

What payment methods are available?

Available payment methods are displayed during checkout.

Can I cancel or modify my order?

Please contact our customer support team as soon as possible. Cancellation or modification depends on the order's processing and shipping status.

3. Shipping & Delivery

How long does delivery take?

Delivery times may vary depending on your location and courier service. Please refer to the shipping information provided at checkout or in your order confirmation.

How can I track my order?

Use the tracking link provided in your shipping confirmation, if available. You can also contact our support team for assistance.

What should I do if my order is delayed?

Please contact our customer support team with your order details so we can assist you.

4. Returns & Refunds

Can I return or exchange a product?

Returns and exchanges are subject to our published Return and Refund Policy. Please review the policy before placing an order.

How do I request a refund?

Contact our customer support team with your order details. Refund eligibility and processing depend on our published policy and the applicable payment provider's timelines.

What if I receive a damaged or incorrect product?

Contact our support team as soon as possible and provide your order number and clear photos of the item received.