Refund policy

We’re committed to giving you a satisfying skincare experience with Alfis Beauty.
If for any reason you are not happy with your purchase, we offer both a 15-days money-back guarantee and a 7-days return policy based on the type of product used.

 

Money-Back Guarantee (Used Products)

If you participate in our 7-Days Skin Challenge and don’t see visible results, you’re eligible for a full refund within 15 days of receiving the product.

To qualify:

● Product must be used consistently as per instructions.
● You must send before and after pictures clearly showing the results.
● Requests must be made within 15 days of delivery.
● Proof of purchase (invoice, order number) is required.

We reserve the right to decline refunds where false claims are detected or misuse is evident.

 

Return Policy (Unopened/Unused Products)

We also accept returns on products that are unused, unopened, and in original packaging.

Eligibility:

● You must contact us within 7 days of delivery.
● The product must be returned undamaged and in its original condition.
● Shipping costs for the return are the buyer’s responsibility.
● Once received and inspected, a full refund (excluding original shipping) will be issued.

Note: We do not accept returns or exchanges for products that have been opened or tampered with.

 

Refunds (if applicable)

After receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days.

 

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank or payment account.
2. Contact your bank or credit card provider — it may take time before your refund is posted.
3. If it’s been more than 10 business days, contact us at [mail id].

 

Exchanges (if applicable)

We only replace items if they arrive damaged or defective.
To request an exchange, send us your order number and product images at [mail id].

 

 

Need Help?

We’re here to help!
For questions about returns, refunds, or exchanges, contact us at:
📩 [mail id]

Thank you for trusting Alfis Beauty in your skincare journey. 💖